Change or cancel your order

In most circumstances it is not possible to change your order once you’ve placed it. We endeavour to ship all orders as quickly as possible, so if you need to change or cancel your order please contact us on 01604 790982 between 8.30am and 5pm Monday to Friday. Our friendly customer services team will be able to advise you depending on the current order status.

Problems with your order

Occasionally some orders will arrive in separate parcels, so please allow a few working days before contacting us. If you have received an incomplete or damaged order, please contact us by email: websales@serenco.co.uk or call us on 01604 790982 between 8.30am and 5pm Monday to Friday.

Your order history

You can view your order history and your order status at any time by logging on to your account:

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